Refund Policy
Edition 2026-10-09. Effective from 2026-10-09.
This policy applies to payments for Oktava subscriptions.
Request a refund within 14 days
Email support@oktava.app within 14 calendar days of the payment date, including a renewal payment. Include your account email, payment reference and a brief description of your request. You can also contact Paddle buyer support.
When a refund is available
Refunds are available where required by law or approved by Paddle under the buyer terms accepted at checkout. Paddle may approve a full or partial refund or decline a request. Oktava does not impose additional eligibility conditions or charge a refund fee.
If you see a duplicate charge, cannot access the paid Service or find that it does not work as described, contact us. We will help investigate the issue and coordinate your refund request with Paddle.
How the money is returned
Paddle processes approved refunds to your original payment method where possible, within 14 days of approval. Statutory withdrawal refunds follow the applicable legal deadline. The date the money appears in your account also depends on your bank or payment provider.
Cancellation and access
Cancelling renewal stops future subscription payments. Your Locations remain covered until the end of the paid period. To request money back, contact us as described above.
After a full refund, access covered by that payment ends. After a partial refund, we explain which access changes; access paid for by unaffected purchases continues.
If we stop serving your country
If we stop offering the Service in a Location's country, we refund the unused prepaid amount for that Location from the date service stops to the end of the paid period. The amount is based on the price actually paid after discounts. Other Locations remain covered. Section 10.3(d) of the Terms of Service explains this commitment.
Your rights
The 14-day request window does not limit any longer period or other refund rights provided by applicable law or the terms governing your purchase.